Frequently Asked Questions
We want you to feel confident when choosing your Indijio piece. Here you’ll find answers about our materials, craftsmanship, sizing, care, shipping, and returns.
Still have a question? We’re always happy to help at info@indijio.com
Our Products
Where are Indijio products made?
Our textile collections are thoughtfully crafted by skilled artisans in Türkiye. We work with small-scale makers and carefully selected production partners who value traditional craftsmanship, natural materials, and thoughtful production.
What materials do you use?
Our current textile collections are made with natural fibers, including cotton, linen, and cotton-linen blends.
Each product page includes the specific fabric composition and details for that piece.
What does artisan-made mean?
Artisan-made means that skilled makers play a meaningful role in creating each piece. Depending on the design, this may include hand weaving, hand block printing with wooden molds, embroidery, detailed stitching, or small-scale textile production.
These techniques give each piece its own character and connect it to generations of textile craftsmanship.
What does small-batch mean?
Instead of producing large quantities at once, we create our collections in limited runs.
Small-batch production allows us to focus on craftsmanship, reduce unnecessary overproduction, and offer pieces that feel more personal and considered.
Because quantities are limited, some designs may sell out and may not always return in exactly the same form.
Will every handmade piece look exactly the same?
Small variations are a natural part of artisan production.
You may notice subtle differences in print placement, embroidery, weaving, texture, fringe, or color. These are not considered flaws. They are part of what makes each piece individually made and unique. Colors may also appear slightly different depending on lighting, photography, and screen settings
What does OEKO-TEX® certified mean?
Selected Indijio pieces are created using OEKO-TEX® certified fabrics or dyes. This means the tested material has been evaluated for a wide range of substances that may be harmful to human health.
Certification details may vary by product, so please refer to the individual product description for specific information.
Are your products sustainable?
We try to make thoughtful choices rather than use sustainability as a broad promise.
Our approach includes working with natural fibers, producing in small batches, supporting artisan craftsmanship, choosing longer-lasting designs, and reducing unnecessary overproduction.
We also direct a portion of our profits toward regenerative land and community projects.
Sizing & Fit
What size are Indijio kimonos and robes?
Most Indijio kimonos and robes are designed in a relaxed one-size fit that generally accommodates sizes S–XL.
Because every design may have slightly different measurements, please review the dimensions listed on the individual product page before ordering.
How should I know whether the one-size fit will work for me?
Compare the product measurements with a robe, kimono, or relaxed outer layer that already fits you comfortably.
Pay particular attention to the bust or wrap measurement, garment length, sleeve length, and hip area. You can wear the piece open for a relaxed look or use the removable belt for a more defined fit.
For personal sizing guidance, contact us at info@indijio.com before ordering.
How are Indijio kimonos meant to fit?
Our kimonos are designed with an easy, relaxed silhouette. They are not intended to fit like structured or closely tailored clothing.
Depending on the piece, they can be worn as a robe, beach cover-up, light outer layer, travel piece, or styled over everyday clothing.
Can I wear my kimono outside the home?
Absolutely. Indijio kimonos are designed to move easily between home and everyday life.
Wear yours over a swimsuit, a simple dress, jeans and a tank, trousers, leggings, or light knitwear. It can be worn open for a flowing look or belted for more shape.
Product Care
How should I wash my Indijio piece?
Hand washing is preferred whenever possible.
You may also machine wash your piece in cold water on a gentle cycle. Turn it inside out before washing and remove the belt when possible to avoid unnecessary strain on the belt loops.
Always review the care instructions included on the product page or garment label.
Can I put my kimono in the dryer?
We do not recommend tumble drying.
Air drying helps protect the fabric, shape, printed details, embroidery, and fibers while reducing the risk of shrinkage.
Can I use bleach or fabric softener?
No. Please do not use bleach or fabric softener, as these may damage the fibers, colors, printed designs, or embroidery.
Can I iron my kimono?
Use care when ironing and do not iron directly over printed or embroidered designs.
When needed, use a low temperature and place a clean cotton cloth between the iron and the garment. Some naturally textured pieces are intended to have a relaxed, gently crinkled appearance and may not require ironing.
Will the fabric change after washing?
Natural fibers often soften with wear and washing.
You may notice subtle softening, texture changes, or gentle fading over time. This is a normal part of how natural fabrics settle and age.
Following the care instructions will help preserve your piece for years to come.
How should I treat a stain?
Blot the area gently as soon as possible using cold water and a mild detergent. Avoid rubbing aggressively, as this can spread the stain or disturb the fabric and design.
Test any cleaning product on a small, hidden area first.
Shipping & Delivery
Where does Indijio ship?
Indijio currently ships within the United States unless another destination is available at checkout.
International shipping is not available at launch but may be introduced in the future.
How long does it take to process my order?
Most orders are prepared and shipped within 2–4 business days.
Processing may take longer during holidays, collection launches, high-volume periods, severe weather, or other unexpected delays.
How long will delivery take?
Standard U.S. delivery usually takes approximately 3–7 business days after your order ships.
Please remember that processing time and carrier transit time are separate. Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, regional disruptions, or other circumstances outside our control.
Do you offer free shipping?
Yes. We offer free standard U.S. shipping on orders of $99 or more.
Shipping costs for orders below $99 are calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email with tracking information.
Tracking may take 24–48 hours to update after the carrier receives your package.
Can I change my shipping address after ordering?
Please contact us at info@indijio.com as quickly as possible.
We will do our best to update the address, but we cannot guarantee changes once an order has entered processing or has been transferred to the shipping carrier.
What should I do if my package is delayed or marked as delivered but missing?
First, check around your property, mailbox, parcel locker, front desk, building management, and with household members or neighbors.
If the package is still missing, contact the shipping carrier and email us at info@indijio.com with your order number. We will review the available tracking information and help where possible.
What should I do if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery at info@indijio.com.
Include your order number and clear photos of the item, packaging, and shipping label. We will review the issue and work with you on the appropriate next step.
Returns & Exchanges
What is your return policy?
We accept eligible returns within 14 days of delivery.
Items must be unworn, unused, unwashed, unaltered, and returned in their original condition with all applicable tags, packaging, accessories, and inserts.
Please contact info@indijio.com before sending anything back. Returns sent without prior approval may not be accepted.
How do I begin a return?
Email info@indijio.com within 14 days of delivery.
Please include:
- Your order number
- The item you would like to return
- The reason for your return
Once the request is approved, we will send you return instructions.
Who pays for return shipping?
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping method, as Indijio cannot be responsible for return packages that are lost or damaged in transit.
Are original shipping charges refundable?
Original shipping charges are generally non-refundable unless the item arrived damaged, defective, or incorrect, or when otherwise required by law.
How long does a refund take?
Once your return is received and inspected, we will let you know whether the refund has been approved.
Approved refunds are issued to the original payment method within approximately 5–10 business days after inspection. Your bank or payment provider may require additional time to post the funds.
Do you offer exchanges?
Because our collections are produced in small quantities, we recommend placing a new order for the item you prefer once your return has been approved.
This gives you the best chance of receiving your desired style before it sells out.
Which items cannot be returned?
The following items are generally non-returnable unless they arrive damaged, defective, or incorrect:
- Final-sale items
- Gift cards
- Food and beverages
- Personalized or made-to-order products
- Items that have been worn, used, washed, altered, or damaged
- Products marked as non-returnable on the product page
Orders & Customer Care
Can I change or cancel my order?
Contact us as soon as possible at info@indijio.com.
We will do our best to help, but changes and cancellations cannot be guaranteed once an order has entered processing or shipped.
Can I use more than one discount code?
Only one discount code may be used per order unless a promotion specifically states otherwise.
Discount codes generally cannot be combined with other offers, automatic discounts, or final-sale pricing.
The item I want is sold out. Will it return?
Some pieces may be restocked, while others are created only in limited quantities.
Because our textiles are produced in small batches, a restocked item may have slight differences in color, print placement, embroidery, or texture.
Sign up for our emails or select the restock notification option on the product page, when available, to hear when a piece returns.
Do you offer gift wrapping?
Gift options will be listed at checkout when available. You may also leave an order note, and we will do our best to accommodate reasonable requests.
Pricing information is not included inside the package unless required for shipping or customs documentation.
How can I contact Indijio?
You can reach us at info@indijio.com or through the Contact Us page on our website.
Please include your order number when contacting us about an existing purchase. We will respond as soon as possible during regular business days.