Indijio Store Return & Refund Policy

1. Overview

We truly want you to love what you receive from Indijio. If something does not feel right, we are here to help.

This Return & Refund Policy explains how returns, refunds, exchanges, damaged items, incorrect orders, and non-returnable items are handled for purchases made through www.indijio.com.

2. Return Window

We accept eligible returns within 14 days of delivery.

• Items must be unworn, unused, and in original condition.
• Items must include original tags, labels, inserts, accessories, and packaging when applicable.
• Items must not be washed, altered, damaged after delivery, or missing required components.
• Return requests must be started by contacting info@indijio.com before sending the item back.

3. How to Start a Return

To start a return, contact us at info@indijio.com within the 14-day return window. Please include your order number, the item you would like to return, and the reason for the return.

If your return is approved, we will provide return instructions. Returns sent back without prior approval may not be accepted or refunded.

4. Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

We recommend using a tracked shipping method for returns. Indijio is not responsible for returns that are lost, delayed, misdelivered, or damaged in transit back to us.

5. Original Shipping Costs

Original shipping charges, if any, are non-refundable unless the return is due to an item arriving damaged, defective, or incorrect, or unless otherwise required by law.

6. Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at info@indijio.com with your order number and clear photos of the issue.

We will review the issue and work to make it right as quickly as possible. Depending on the situation, we may offer a replacement, refund, store credit, repair support, or another appropriate solution.

7. Non-Returnable Items

At this time, we cannot accept returns on the following items unless they arrive damaged, defective, or incorrect:

• Final sale items.
• Gift cards.
• Used, washed, worn, altered, or damaged products.
• Personalized, custom-made, or made-to-order items.
• Food, beverages.

Items without original tags, labels, inserts, accessories, or packaging when those are required.

Products marked as non-returnable on the product page or at checkout.

8. Refunds

Once your return is received and inspected, we will notify you regarding the approval or denial of your refund.

Approved refunds will be issued to your original payment method within approximately 5-10 business days after the return has been received, inspected, and approved. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Indijio reserves the right to deny a refund if the returned item is used, washed, worn, altered, damaged after delivery, missing required packaging or tags, returned outside the return window, or sent without prior approval.

9. Exchanges

If you would like a different item, size, color, or style, we recommend placing a new order once your return is approved. This helps ensure the item you want is still available.

10. Gift Returns

If you received an item as a gift and need help with a return, contact us at info@indijio.com. Depending on the circumstances, we may be able to provide store credit or another appropriate solution.

11. Mindful Purchasing

Indijio was built on care, trust, and intentional living, not fast consumption.

Because many of our pieces and partner products may be produced in small batches with intention, we encourage mindful purchasing whenever possible. If you have questions before ordering, sizing concerns, or would like additional product details, we are always happy to help guide you toward the piece that feels right for you.

Contact

Indijio Store, LLC

Lancaster, Pennsylvania

Email: info@indijio.com

Website: www.indijio.com