Indijio Privacy Policy

1. Overview

This Privacy Policy explains how Indijio collects, uses, shares, stores, and protects personal information when you visit www.indijio.com, create an account, make a purchase, join our email or SMS list, submit a brand partner application, contact us, participate in promotions, submit content, or otherwise interact with Indijio.

This Privacy Policy applies to Indijio’s website and related online services. It does not apply to third-party websites, platforms, payment processors, shipping providers, brand partners, social media platforms, or services that have their own privacy policies.

References to “Indijio,” “Indijio Store,” “we,” “us,” or “our” mean Indijio Store, LLC and its website, products, services, marketplace features, brand partner pages, customer accounts, communications, and related online experiences.

2. Information We Collect

We may collect the following categories of information:

Contact information
Name, email address, phone number, billing address, shipping address, and account contact details.

Account information
Username, password, account preferences, saved addresses, order history, wishlists, communication preferences, and loyalty or membership information if offered.

Order and transaction information
Products purchased, cart activity, payment status, refunds, returns, exchanges, shipping details, delivery information, tax information, and customer service history.

Payment information
Payment details are processed by third-party payment processors. We generally do not store full payment card numbers on our systems.

Brand partner application information
Business name, contact details, website, product information, sourcing data, certifications, fulfillment details, pricing information, operational information, marketing assets, and related submissions.

Marketing and communication information
Email preferences, SMS preferences, campaign engagement, survey responses, promotion participation, customer feedback, and customer support messages.

User content
Reviews, testimonials, photos, videos, social media submissions, comments, feedback, and other content you choose to provide.

Device and usage information
IP address, browser type, device type, operating system, pages viewed, links clicked, referring URLs, time spent on pages, session data, shopping behavior, cookies, pixels, tags, and analytics data.

Approximate location information
General location inferred from IP address, shipping address, billing address, or user-provided information.

Impact participation information
If available, information related to optional contributions, project support, regenerative impact selections, checkout add-ons, reporting preferences, and related communications.

3. How We Collect Information

We collect information directly from you when you submit it, automatically through website technologies, from service providers, from brand partners, from logistics or fulfillment partners, from payment processors, from marketing tools, from social media platforms, and from other sources where permitted by law.

4. How We Use Information

We may use personal information to operate, maintain, and improve the website.

We may use personal information to process orders, payments, refunds, returns, exchanges, and shipments.

We may use personal information to create and manage customer accounts.

We may use personal information to communicate with you about orders, products, services, customer support, policies, promotions, and updates.

We may use personal information to review, approve, onboard, manage, and support brand partners.

We may use personal information to personalize website content, product recommendations, marketing, and customer experience.

We may use personal information to analyze website performance, customer behavior, product demand, and operational performance.

We may use personal information to send email, SMS, or other marketing communications where permitted by law.

We may use personal information to administer promotions, surveys, loyalty programs, referrals, or memberships if offered.

We may use personal information to support product reviews, testimonials, user-generated content, and community content.

We may use personal information to coordinate fulfillment, logistics, delivery, returns, and customer service.

We may use personal information to support impact reporting, checkout add-ons, project participation, or related Indijio ecosystem reporting.

We may use personal information to detect, prevent, investigate, or respond to fraud, abuse, security incidents, policy violations, or unlawful activity.

We may use personal information to comply with legal obligations, enforce agreements, and protect rights, safety, and property.

5. Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, analytics tools, advertising tools, and similar technologies to operate the website, remember preferences, support checkout, analyze traffic, improve performance, measure campaigns, personalize content, and support advertising.

You may be able to control cookies through your browser settings. Some features may not function properly if cookies are disabled.

Where required by law, we will provide additional cookie notices, opt-out tools, or consent mechanisms.

6. How We Share Information

We may share personal information with payment processors.

We may share personal information with shipping carriers, fulfillment providers, warehouses, logistics providers, and delivery partners.

We may share personal information with brand partners or manufacturers when needed to fulfill orders, process returns, answer product questions, or support customer service.

We may share personal information with technology providers, hosting providers, ecommerce platforms, analytics providers, customer support tools, email providers, SMS providers, marketing platforms, review platforms, fraud prevention tools, and data security providers.

We may share personal information with professional advisors, including attorneys, accountants, consultants, auditors, insurers, and business advisors.

We may share personal information with Indijio ecosystem entities where needed to operate the marketplace, provide services, coordinate impact participation, support customer experience, or manage business operations.

We may share personal information with law enforcement, regulators, courts, government agencies, or other parties when required by law or necessary to protect rights, safety, property, users, or the public.

We may share personal information with successors or potential successors in connection with a merger, acquisition, financing, sale, reorganization, or transfer of business assets.

We do not intentionally sell personal information in the ordinary meaning of selling customer data for money. However, some privacy laws define “sale” or “sharing” broadly and may include certain advertising, analytics, or cross-context behavioral advertising activities. Where applicable, we will provide required opt-out rights.

7. State Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information, and to opt out of certain uses of personal information.

To exercise privacy rights, contact us at info@indijio.com.

We may need to verify your identity before processing a request. We will not discriminate against you for exercising privacy rights, as required by applicable law.

8. California Notice

If the California Consumer Privacy Act or other California privacy laws apply to Indijio, California residents may have the right to know what personal information we collect, use, disclose, sell, or share; request deletion; request correction; opt out of sale or sharing; limit certain uses of sensitive personal information; and not be discriminated against for exercising rights.

The final California notice should be completed after confirming whether Indijio meets applicable thresholds and what tracking tools, ad platforms, data processors, and customer data flows are used.

9. Marketing Communications

You may opt out of marketing emails by using the unsubscribe link in our emails or contacting us at info@indijio.com.

If you opt in to SMS messages, you may opt out by replying STOP or using other instructions provided in the message. Message and data rates may apply.

Even if you opt out of marketing messages, we may still send transactional or service-related communications, such as order confirmations, shipping updates, account messages, policy updates, and customer support responses.

10. Data Retention

We retain personal information as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, fulfill orders, maintain records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business operations.

Retention periods may vary based on the type of information, legal requirements, operational needs, and customer relationship.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, system, payment process, transmission, or storage method is completely secure.

You are responsible for protecting your account credentials and notifying us if you believe your account has been compromised.

12. International Users

Indijio is currently intended primarily for users in the United States unless otherwise stated. If you access the website from outside the United States, your information may be processed in the United States or other jurisdictions where our service providers operate.

If Indijio begins actively selling to customers in the European Union, United Kingdom, Canada, or other international markets, this Privacy Policy should be expanded to address applicable international privacy requirements.

13. Children’s Privacy

The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without legally required consent.

If you believe a child under 13 has provided personal information to us, contact us at info@indijio.com.

14. Third-Party Websites

The website may contain links to third-party websites, social media pages, payment processors, brand partner sites, impact partners, or other platforms. We are not responsible for the privacy practices, content, or security of third-party websites.

15. Environmental and Impact Data

If you participate in checkout contributions, project support, regenerative impact programs, product-linked impact, IndijioCredits-related opportunities, or other ecosystem features, we may collect and use information necessary to process the participation, provide reporting, coordinate with project or verification partners, and communicate updates.

Any environmental, credit, carbon, water, soil, biodiversity, or regenerative impact reporting should be understood according to the specific program terms and verification status.

Unless expressly stated in writing, participation in an impact-related feature does not automatically mean you have purchased, owned, retired, or received a verified environmental credit, carbon offset, carbon removal unit, biodiversity credit, water credit, soil credit, or similar instrument.

16. Your Choices

You may update account information by logging into your account, where available.

You may unsubscribe from marketing emails using the unsubscribe link included in the email.

You may opt out of SMS marketing by replying STOP or following the instructions in the message.

You may disable cookies through your browser settings, although some website features may not function properly.

You may contact us at info@indijio.com to ask questions about your information or request changes where required by applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the website with a new “Last Updated” date.

Your continued use of the website after the updated Privacy Policy is posted means you acknowledge the updated policy.

18. Contact Us

For privacy questions or requests, contact:

Indijio Store, LLC
Lancaster, Pennsylvania
Email: info@indijio.com
Website: www.indijio.com