Indijio Store Shipping Policy

1. Overview

At Indijio, every order is prepared with care and intention. This Shipping Policy explains how orders are processed, shipped, tracked, and supported for purchases made through www.indijio.com.

2. Order Processing Time

Most orders ship within 2-4 business days after the order is placed, unless otherwise stated on the product page or order confirmation.

Business days are Monday through Friday and exclude weekends, federal holidays, and major carrier holidays.

During holidays, launches, high-volume periods, weather events, inventory updates, or fulfillment delays, processing times may be longer.

3. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation by email. Once your order has shipped, you will receive a tracking number by email so you can follow its journey.

Tracking information may take 24-48 hours to update after the carrier receives the package.

4. Shipping Rates

We currently offer free standard shipping within the United States on orders over $99.

Shipping costs for orders below this threshold will be calculated at checkout. Shipping rates may vary based on order value, product type, destination, package weight, fulfillment location, carrier service, or promotional offers.

5. Estimated Delivery Times

United States standard delivery is approximately 3-7 business days after shipment.

Estimated delivery time equals order processing time plus carrier transit time. For example, an order may take 2-4 business days to process before entering the carrier delivery window.

Delivery estimates are not guarantees unless expressly stated. Carrier delays, weather, holidays, high-volume periods, rural delivery routes, regional disruptions, or other circumstances outside our control may affect delivery timing.

6. Shipping Destinations

Indijio currently ships within the United States unless otherwise stated at checkout.

International shipping is not available at launch unless specifically offered through the website. If international shipping becomes available later, additional shipping charges, customs fees, duties, taxes, and import requirements may apply.

Availability for Alaska, Hawaii, U.S. territories, PO boxes, APO/FPO addresses, and remote or rural addresses may vary by product, carrier, and fulfillment partner. If an address cannot be served, we will contact you when possible.

7. Multiple Shipments

Some orders may ship in multiple packages, especially if products come from different brand partners, suppliers, warehouses, makers, or fulfillment locations.

If your order ships separately, you may receive more than one tracking number and packages may arrive on different days.

8. Address Accuracy

Please double-check your shipping address before placing your order. Indijio is not responsible for orders delivered to incorrectly entered addresses.

If you notice an address error after placing an order, contact us as quickly as possible at info@indijio.com. We will do our best to help, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

9. Returned Packages Due to Incorrect Address or Failed Delivery

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal, or inability of the carrier to complete delivery, we will contact you when possible.

Additional shipping charges may apply to reship the order. If the order is canceled instead of reshipped, original shipping charges and any return shipping or carrier fees may be deducted from the refund where permitted by law.

10. Lost, Stolen, or Delayed Packages

Once a package has been marked as delivered by the shipping carrier, responsibility generally transfers to the customer.

If your package appears lost, stolen, or delayed, please contact us at info@indijio.com. We will do our best to support the process, review available tracking information, and help identify a reasonable solution where possible.

We may ask customers to check with household members, neighbors, building management, mail rooms, front desks, local carrier offices, or secure delivery areas before a claim can be reviewed.

11. Damaged Shipments

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@indijio.com. Please include your order number and clear photos of the product, packaging, and shipping label so we can review the issue and support the next steps.

12. Thoughtful Shipping

As a brand centered around intentional living and regeneration, we are mindful that shipping carries an environmental footprint.

While no shipping system is impact-free, we aim to make thoughtful choices through small-batch production, reduced overproduction, eco-conscious packaging where practical, and carefully planned fulfillment practices whenever possible.

We believe progress comes through continuous improvement, transparency, and more conscious systems over time.

Contact

Indijio Store, LLC

Lancaster, Pennsylvania

Email: info@indijio.com

Website: www.indijio.com